よくある質問

・Items marked as "Made-to-Order" will take longer to deliver as they are ordered only after your purchase. Please note that delivery will occur around the estimated time stated on the product page.

・"General Sale" items will be shipped within 2-3 business days of order completion.
*Please note that delivery may be delayed depending on the item.

Shipping is a flat rate of 800 yen.

For products that require a longer delivery time, we can only accommodate requests if coordination with the warehouse is completed before shipping. Please contact us as soon as possible via CONTACT (inquiry form), stating your request for a delivery address change and your order number.

*Please note that we may not be able to accommodate your request depending on when you contact us.
*Please note that for address changes after the product has been shipped, you will be responsible for the reshipping costs, payable on delivery.

We do not accept cancellations after products have been shipped.
However, there are cases where products are not received due to customer convenience despite being delivered, or are returned despite being received once.
In such cases, since the cancellation is due to customer convenience,
[Shipping fees (including return shipping fees)]
[Packaging material costs]
[Warehousing fees]
And any other damages and costs incurred by our store will be borne by the customer, and we will bill the customer for them. Additionally, when issuing refunds for credit card payments, the aforementioned damages and costs will be deducted. Please note that bank transfer fees for refunds will be borne by the customer.

*Please note that if there are repeated instances of refusal to accept delivery or returns due to customer convenience, we may not be able to accept new orders from the customer in question, and we will not be able to respond to inquiries regarding such cases.

If a product is returned to us after the shipping carrier's retention period has expired due to a long-term absence or change of address, redelivery will be arranged. Please contact us via the inquiry form, clearly stating your order number.
In such cases, you will be responsible for the actual costs incurred, including the return shipping fee from the carrier and the redelivery shipping fee. Therefore, please be extremely careful to avoid returns due to forgotten receipt.

Yes, we ship worldwide. Please note that shipping costs will be borne by the customer.

Yes, we ship worldwide. Please note that shipping costs will be borne by the customer.

You can pay with credit card, convenience store payment (limited-time offer), smartphone payment, or Paidy deferred payment.
Convenience store payments must be made within 4 days.

[Accepted Credit Cards]: JCB・Visa・Mastercard・American Express

[Accepted Convenience Stores]: 7-Eleven・Lawson・FamilyMart・Ministop・Daily Yamazaki・Seicomart
*A 190 yen fee will be charged for convenience store payments.

Payment processing will be performed at the time of your order.
After payment processing, the actual withdrawal from your account will vary depending on the credit company you use and the terms of your contract.

Please contact us at [info@lavanda.jp] within 7 days of product arrival. After receiving your email, we will ask you to return the product, confirm its condition, and then contact you.
If there is no exchangeable stock for the item, we will issue a refund for the product price and shipping fees.
We will bear the shipping cost for returns due to initial defects.

Cases where returns/exchanges cannot be accepted:
・Returns/exchanges due to customer's personal reasons
・Products for which more than 8 days have passed since delivery
・Products that have been used by the customer
・Products that have been soiled or damaged by the customer
・Products with odors such as perfume or tobacco attached

Once an order has been confirmed, we cannot accept changes to the order details (size, color, payment method, specified date, etc.) due to customer error or convenience. Please ensure you carefully consider your purchase before completing it.

・If you ordered the wrong quantity or product
・If you wish to change your payment method after ordering
・If the size, color, or other aspects differ from what you expected
We cannot accept cancellations for any of the above or other reasons attributable to the customer.
Please ensure you have thoroughly considered your purchase before completing it.

We do not accept exchanges after an order has been placed for any reason other than a defective product (e.g., if you feel the size or color differs from your expectations).

We automatically send emails from [info@lavanda.jp] when your order is complete, when delivery is complete, and when we reply to your inquiries.
If you are using a carrier email address, please configure your settings to receive emails from the domains listed below.

Order completion, delivery completion, inquiries: @lavanda.jp
JCB, convenience store payments: @komoju.com

Carrier-specific setup instructions
docomo
https://www.nttdocomo.co.jp/info/spam_mail/spmode/domain/

au
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/

softbank
https://www.softbank.jp/mobile/support/mail/antispam/mms/whiteblack/

If you are using a free email service, please check your spam folder as emails may be sorted there.
We can resend order confirmation emails, so please contact us if you wish.

For restock information, please check the official LAVANDA SNS accounts.

After logging in, you can change your registered information, such as your name, shipping address, and password, from your My Page.

Due to system limitations, we are unable to combine items from separate orders.