| Seller | KONNEKT INTERNATIONAL Inc. |
|---|---|
| Location | 〒107-0062 5-13-1 Minami-Aoyama, Minato-ku, Tokyo |
| Chief Executive Officer | Hiroaki Yuha |
| Email Address | info@lavanda.jp |
| Phone Number | Phone number: 03-5778-9852 *We do not accept inquiries by phone. |
| Selling Price | Please refer to the product page. |
| Additional Fees Beyond Product Price | Consumption tax, shipping fee: 800 yen |
| Payment Methods | ・Credit Card The following brands are accepted: VISA / Mastercard / Amex / JCB ・Paidy Postpaid ・Smartphone Payment (KOMOJU) LINE Pay / Merpay / PayPay ・Amazon Pay |
| Payment Due Date | ・Credit Card Payment processing will be completed before preparation for product shipment begins. ・Paidy Postpaid The 10th or 12th of the following month (for bank transfers) ・Smartphone Payment (KOMOJU) Payment processing will be completed before preparation for product shipment begins. |
| Product Delivery Time | ・Normally sold products will be shipped within 5 business days after the order is completed. ・Made-to-order products are listed on each product page, so please check them. However, please note that delivery may be delayed due to the following reasons: ・If there is a high volume of applications ・If there are deficiencies in the application (missing required information, incorrect entries, overpayment/underpayment, etc.) ・If the product is temporarily out of stock ・If delivery is hindered by force majeure such as weather ・If there are consecutive holidays such as New Year's, Golden Week, or summer vacation. *Regarding reshipment due to customer convenience If a product is returned to us due to long-term absence, unknown address, etc., we will charge a reshipment fee and handling fee. |
| Returns, Cancellations, and Exchanges |
We cannot accept cancellations, returns, or exchanges due to customer convenience, except in cases where a defective product is received or a product different from the order content is received. Therefore, please consider carefully before making a purchase. Upon arrival of the product, please be sure to check that the order content and the received product are correct. Although we thoroughly inspect all products, in the unlikely event that a defective product is received or a product different from the order content is received, please contact info@lavanda.jp within 7 days of product arrival regarding returns and exchanges. After receiving your email, we will ask you to return the product, confirm it, and then contact you.If there is no stock available for exchange, we will process a refund. If a defective product is received or a product different from the order content is received, we will bear the return shipping cost. |