＜About Made-to-Order Sales＞
・Items marked as "made-to-order" will be ordered after your purchase, so delivery will take some time. Please note that these items will be delivered at the scheduled time indicated on the product page. Please place your order with this understanding.
・"General Sale" items will be shipped at the time indicated on the product page.
*Please note that delivery may be delayed depending on the product.
＜Payment Methods and Fees＞
Credit Card
・The following brands are accepted:
VISA / Mastercard / American Express / JCB
Smartphone Payment (KOMOJU)
・Smartphone payment (KOMOJU)
Merpay / PayPay
Paidy Postpay (Convenience Store / Bank ATM)
This is a postpay payment method that you can use with just your email address and mobile phone number.
For all confirmed charges in a given month, an invoice will be issued on the 1st of the following month, and you will be notified via email and SMS (short message) by the 3rd. Payment methods include convenience store payment (via terminals at convenience stores), bank transfer, and automatic bank withdrawal. The payment due date is the 10th for convenience store payments and bank transfers. For automatic bank withdrawals, the payment will be debited on the 12th*. However, for January and May, it may be the 20th*. Depending on the payment method, a fee will be incurred for each monthly payment (billing). For convenience store payments, the fee is 356 yen (tax included), and for bank transfers, the customer is responsible for the bank transfer fee. No payment fee is incurred for automatic bank withdrawals. *If the financial institution is closed, the payment will be processed on the next business day.
| Payment Method |
Convenience Store |
Automatic Bank Withdrawal |
Bank Transfer |
| Payment Due Date |
By the 10th |
12th |
By the 10th |
| Payment Fee |
356 yen (tax included) |
0 yen |
Varies by financial institution |
If you register using the app, you can also opt for 3-installment deferred payment.
https://paidy.com/
＜About Delivery＞
・Shipping fee: 800 yen
*Please note that you cannot specify the delivery company.
・Regarding redelivery due to customer's convenience ・For address changes after shipping, you will be responsible for the redelivery costs via cash on delivery.
・If an item is returned due to a long absence, we will charge you for the return shipping cost to our store and the redelivery cost via cash on delivery.
＜Returns, Cancellations, and Exchanges＞
・If you ordered the wrong quantity or product
・If you wish to change the payment method after ordering
・If you feel the size or color is different from your image
We do not accept any order cancellations, product returns, or exchanges due to customer convenience in cases such as those listed above.
Please consider your purchase carefully before placing an order.
Upon arrival of your product, please be sure to check that the received item matches your order.
While we thoroughly inspect our products, in the unlikely event of an initial defect, please contact us via CONTACT US within 7 days of product arrival for returns or exchanges. After you contact us, please return the item, and we will confirm it and get back to you.
If there is no exchangeable stock, we will issue a refund for the product price and shipping fee.
We will bear the return shipping cost for initial defects.
Cases where returns or exchanges cannot be accepted:
・Returns/exchanges due to customer convenience
・Products for which more than 7 days have passed since delivery
・Products that have been used by the customer
・Products that have been soiled or damaged by the customer
・Products with odors such as perfume or tobacco
＜Inquiries＞
Please contact us via this page or at the address below.
LAVANDA Customer Support
Email: info@lavanda.jp
Hours: Weekdays 11:00-17:00, excluding Saturdays, Sundays, national holidays, and New Year holidays
